Refund and Returns Policy

Refund and Return Policy
  1. 1. Order Cancellation: Customers may cancel their orders within 14 days of receiving the product without providing a reason.
  2. 2. Return Conditions: The product must be:
   – Unused and in its original condition.     – In the original packaging.     – Not customized or made to order. 
  1. 3. Non-returnable Items: Products cannot be returned if they:
   – Have been customized according to customer preferences.     – Are related to health or hygiene and have been opened after delivery.     – Have expired or deteriorate quickly. 
  1. 4. Refund Process: The refund will be issued using the same payment method within 14 days of receiving the returned product.
  2. 5. Return Shipping Costs: The customer bears the shipping cost when returning a product. It is recommended to use a secure and trackable shipping service.
  3. 6. Gift Returns: If the product was a gift, a gift credit of the same return value will be issued.